Chính sách quyền riêng tư

1. Introduction

This Privacy Policy explains how we collect, use, store and protect your information when you use this website. Please read it before submitting any file. By using the service you agree to this policy.

2. Information We Collect

Files you submit: processed to recover passwords, convert formats, compress files, remove watermarks and perform similar operations in an isolated environment.
Task information: file name, size, page count, submission time, processing status and result file, used to show progress and to let you download results.
Account information: username, email address (optional, used to send task notifications), password digest, and order and balance records.
Payment information: top-up amounts and order records. Sensitive payment details such as card numbers are handled directly by third-party payment providers; we neither access nor store them.
Technical information: IP address, browser and device type, access time, referring page and error logs, used for security, anti-abuse and troubleshooting.

3. How We Use Information

To provide, maintain and improve the service and complete the tasks you submit;
To calculate charges, create orders and process refunds;
To send notices related to your tasks and account (task completion, refund on failure, password recovery);
To prevent fraud, abuse and unlawful use, and to keep the service and our users safe;
To comply with legal requirements or respond to lawful requests from competent authorities.

4. Retention of Files and Data

Uploaded files and results are used only to complete the task you submit. They are kept for a limited period so that you can download them again, and you can delete them yourself from your task list.
After the retention period ends, or after you delete them, the files are removed from our servers.
Account, order and balance records are retained as required by law for reconciliation and dispute handling.

5. Sharing of Information

We do not sell your personal information. We share it with third parties only where necessary:

Payment providers, to complete top-ups, collections and refunds;
Email providers, to deliver task and account notices;
Cloud hosting and content delivery providers, to run and accelerate the service;
Where required by law, or necessary to protect the lawful rights of us and our users.

6. Cookies and Local Storage

We use cookies and browser local storage to keep you signed in and to remember your language and theme preferences. You can clear or block cookies in your browser, but some features (such as signing in or viewing your tasks) may then stop working.

7. Data Security

The whole site is served over SSL; processing jobs run in an isolated environment; server access is permission-controlled and logged. Please note, however, that no transmission or storage over the internet can be guaranteed absolutely secure.

8. Your Rights

Access and correct your account information;
Delete your task records and the related files;
Close your account and request deletion of related data, except where retention is required by law;
Contact us about privacy matters using the contact details published on this site.

9. Minors

This service is intended for users with full legal capacity. If you are a minor, please use it only with the consent and guidance of a parent or guardian.

10. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with its date. Continued use of the service means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise the rights described above, please contact us through the contact details published on this site. We will reply within a reasonable period.